Engagement and IAG Advisor

Engagement and IAG Advisor
Posted 1 month ago


Engagement and IAG

Salary: Upto £25,502
Hours: 37 hours per week
Location: Manchester


Overall purpose of the job:

To deliver effective, labour focussed, careers information, advice and guidance to customers across Greater Manchester specifically with a focus on the Construction Industry.


Key responsibilities, accountabilities and duties:

  • Raise awareness of the service through targeted marketing and outreach activities in order to increase the number of referrals.
  • Work to monthly set targets for referrals, providing IAG for 400 Customers with 200 accessing the Construction Skills Fund over the time of Programme.
  • Verify participants’ eligibility for the Programme and refer to the construction Academy if eligible.
  • Refer people to relevant sources of further advice and support.
  • Complete initial assessment paperwork including documentation to check eligibility for the Programme as well as the initial assessments required.
  • Accurately record all participant records including inputting participant details onto system.
  • Adhere to all quality, equal opportunities, health and safe and safeguarding policies and procedures.
  • Ensure customers receive a multi-channel offer, personalised to meet individual needs, to develop career management skills, encourage independence and lead to sustained learning and job outcomes within construction.
  • Manage a wide range of customers caseload to achieve targets, specifically sustained employment or sustained learning with the constructions skills fund.
  • Utilise labour market information and employer links in order to support customers to achieve required outcomes for sustained employment.
  • Develop and maintain effective relationships with key partners and agencies in order to generate a flow of eligible and appropriate new customers specifically for construction.
  • Receive referrals of new customers from partners or via the telephone and carry out an assessment of need, identifying the type and level of support required.
  • Deliver personalised support to customer via appropriate channels including through social media, email, telephone, SMS, group workshops, face to face sessions and webinars.
  • Produce a high-quality action plan for each customer and ensure levels of service in initial interactions achieve customer satisfaction.
  • Work proactively with colleagues to maximise the tracking of customers outcomes and ease the evidence generation process.
  • Carry out associated administration work including report writing, collecting and analysing management information, evaluating service delivery and the audit and review records.
  • Ensure compliance with requirements of the CITB/DFE, Construction skills fund and exceed minimum standards.
  • Take part of observations, assess own delivery, and act of feedback, including undertaking CPD.
  • Work across multiple sites in Greater Manchester as required.
  • Additional or alternative duties as reasonably required by the Company.


Essential Skills:

  • Must hold NVQ level 3 in Advice & Guidance with a commitment to work towards level 4 or possess a higher Careers Advice & Guidance qualification at Level 4, DipCG or equivalent (evidence will be required at interview)


  • Driving Licence 

Key Skills:

  • Ability to work in a target driven environment, with focus on the successful achievement of outcomes for customers.
  • High level guidance skills to Ofsted grade 2 standard with the ability to diagnose and assess customer’s needs, use LMI effectively, motivate customers, empowering them to progress, via 1:1, group and telephone.
  • Digital literacy, ability to use digital channels and platforms in the delivery of information or advice and guidance. This includes the promotion of specific online tools and websites; other relevant social media channels as well as software packages to record and report information and support customer learning.
  • Effective networking and partnership skills
  • High level of organisation and planning skills with effective case loading
  • Ability to follow procedures and meet compliance requirements
  • Ability to work independently
  • Good level of written and verbal communication skills.
  • Must have strong interpersonal skills to deal with participants.
  • Ability to work effectively as part of a team.
  • Willingness to undertake training as required.
  • Ability to obtain information and record information accurately with high level of attention to detail.


  • Recent experience of delivering advice and guidance as well as job or learning outcomes in a target driven environment.
  • Organising and coordination of a range of promotional events.
  • Experience of proactively using a Customer Relationship Management System (CRM).
  • Experience of managing a caseload of customers for whom specific outcomes are achieved in guidance, skills or welfare to work setting. 


  • Excellent knowledge of the local labour market- routes into the labour market and knowledge of the progression routes including knowledge of local education, training and specialist service provision, specifically Construction.
  • Knowledge of the Construction Industry and associated training.


Personal Style:

  • A warm approachable style to deliver is required in order to build relationships and rapport.
  • Ability to understand, demonstrate and apply GC values: make a positive difference, stronger together, empower people, do the right thing and build on success.





CV’s must be submitted in a pdf format.

Job Features

Job CategoryAdvisor
Closing date for applicationWednesday 19th December 2018
SalaryUp to £25,502
Hours37 per week

Apply Online

A valid email address is required.
A valid phone number is required.